Payments Policy

Vaylo Bay Payment Policy

Updated: 12 January 2026

1. Accepted Payment Methods At Vaylo Bay, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Bank Transfers: (Available for bulk orders – please contact us for details)

All payments are processed in Australian Dollars (AUD $).

2. Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed or shipped.

3. Pricing & Currency

  • All prices listed on Vaylo Bay are in Australian Dollars (AUD $).
  • Prices are subject to change without notice.
  • Any applicable shipping fees will be calculated at checkout. (Unless otherwise noted, prices include GST).

4. Secure Payment Processing

  • Vaylo Bay uses SSL encryption and trusted payment gateways to ensure your transactions are secure.
  • We do not store your credit card or payment details on our servers.

5. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • Unauthorised chargebacks will be disputed. If you experience any issues or do not recognise a charge, please contact us first at support@vaylobay.com so we can resolve it immediately.

6. Fraud Prevention

  • Vaylo Bay reserves the right to cancel or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high-value transactions to ensure the security of our customers.

7. Contact Us If you have questions regarding billing or payments, please contact us:

  • Store Name: Vaylo Bay
  • Address: 33 Bulwarra Street, Keiraville, NSW, Australia, 2500
  • Email: support@vaylobay.com
  • Contact Form: Contact Us
  • Phone: +61 414 267 412
  • Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT +10 AEST), Sydney Australia
  • Response Time: Our customer service will typically respond within 24 hours on business days.

© 2026, Vaylo Bay