Refund Policy

Refund Policy for Vaylo Bay

Updated: 10 January 2026

30-Day Easy Returns: At Vaylo Bay, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer a simple and transparent return process.

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to initiate a return.
• Condition: Items must be unused, in their original condition, and returned with the original packaging (including tags).
• Process: Returning items is straightforward—our client support team is here to assist you every step of the way.

Return Costs

• For Defective Products: No cost to you. This applies if the product is incorrect, damaged by the carrier, or defective upon arrival. We will cover the shipping.
• For Customer Remorse (Change of Mind): The customer is responsible for the actual cost of return shipping. This applies if you purchased the wrong product, the item does not fit, or you no longer want the item. Shipping costs are non-refundable.

Restocking Fees

• $0.00 (We do not charge a restocking fee).

How to Return an Item

1. Contact Us: Email our team at support@vaylobay.com with your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send it Back: We will provide you with the correct return address and instructions via email. Please drop your package off at your nearest shipping carrier location.

Refund Process

• Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
• Refund: After inspection, your refund will be processed immediately. It usually takes 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
• Exchanges: Want to swap for a different size, colour, or product? No problem! Reach out to us, and we will help you arrange an exchange.
• Non-Returnable Items: For hygiene and safety reasons, some items (such as intimate apparel or earrings) may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

If you have any questions, please visit our FAQs page or contact our customer service team.

Contact Information

• Store Name: Vaylo Bay
• Address: 33 Bulwarra Street, Keiraville, NSW, Australia, 2500.
• Email: support@vaylobay.com
• Phone: +61 414 267 412
• Contact Form: Contact Us Here.
• Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+10 AEST), Sydney Australia.
• Response Time: Our customer service will typically respond within 24 hours on business days.

© 2026, Vaylo Bay