Shipping Policy

Shipping Policy for Vaylo Bay

Updated: 10 January 2026

At Vaylo Bay, we are focused on providing a first-rate shopping experience for our Australian and New Zealand customers, including clear and straightforward shipping policies.

We offer free shipping on all orders within Australia and New Zealand.

Shipping Locations

This shipping policy applies to orders shipped within Australia and New Zealand.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT+10) - Sydney, Australia, AEST. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 8 business days (Monday to Friday).
  • Estimated delivery time: 7 to 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within Australia and New Zealand:

  • Australia Post, NZ Post, Star Track, FedEx, and DHL.

Shipping Costs

  • Free Shipping: All orders within Australia and New Zealand qualify for free shipping and tracking, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team (support@vaylobay.com) immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track Your Order page.

Questions?

Visit our FAQs page or contact our customer services.

Contact Information

  • Store Name: Vaylo Bay
  • Address: 33 Bulwarra Street, Keiraville, NSW, 2500
  • Email: support@vaylobay.com
  • Contact Form: Click here
  • Phone: +61 414 267 412
  • Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+10 AEST), Sydney Australia.
  • Response Time: Our customer service will typically respond within 24 hours on business days.

© 2026, Vaylo Bay