Shipping policy

Old London Town Shipping Policy

Updated: 4th January 2026.

At OLT, we are committed to providing an exceptional online shopping experience for our customers in Australia, including clear and straightforward shipping policies.

We offer free shipping and tracking on all our orders within Australia and New Zealand. At this time, we only ship within the Australia and New Zealand, we do not otherwise offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT+10) Sydney, NSW, Australia. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 4 to 10 business days (Monday to Friday).
  • Estimated delivery time: 5 to 13 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Australia Post
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders qualify for free shipping and tracking, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team here.

Contact Information:

Store Name: Old London Town
Address: 33 Bulwarra Street, Keiraville, NSW, 2500, Australia

Email: customercare@oldlondontown.com 
Phone: +61 414 267 412

Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT+10), Sydney, NSW, Australia.

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.